Appointment FAQ

generalHow do I make an appointment?

Boundary Bay Veterinary Specialty Hospital strongly encourages animal owners to obtain a referral from their regular veterinarian whenever possible. This ensures the proper transfer of medical information, is beneficial to the animal, and the specialty veterinarian, and will help your companion receive the best care possible.

A Boundary Bay Veterinary Specialty Hospital client care representative can be reached at 604-514-8383.

What are your hours?

Specialty Practice Hours: Monday-Friday 9am-5pm
Emergency Hours: 24 hours – 7 days a week

What are the fees?

The fees vary depending on the specialty service with which your pet has an appointment, the diagnostic tests which need to be performed, and the treatments that are recommended. After the initial exam, the veterinarian will give you a written estimate of costs for any recommended diagnostics and procedures.

If you elect to proceed with the recommendations, a deposit will be required. You may elect to decline some or all of the procedures.

What forms of payment do you accept?

We accept cash, debit cards, VISA, Mastercard, American Express, and Care Credit (existing Care Credit clients only).
We do not accept personal checks.
Payment is expected at the time of service.

What should I bring to the consultation?

Please bring (or make sure your family veterinarian has faxed) a copy of your pet’s current medical record including any/all diagnostic test results, radiographs (x-rays), current medications, and your pet.

What should I expect at my appointment?

New clients should arrive 10-15 minutes early to check in. After check-in, a veterinary assistant or technician will obtain a brief medical history and take your pet’s vital signs. The veterinarian will examine your pet, discuss diagnostic and therapeutic options with you, and provide a written cost estimate. The length of the consultation varies depending on your pet’s needs, but you should plan on at least an hour for initial consults and half an hour for rechecks. Additional information regarding what to expect at your appointment can be found in the “what to expect at your appointment” section.

Are there any special instructions for appointments?

We generally recommend that pets be fasted for 12 hours prior to an initial consultation. Water is allowed up until the time your pet arrives at the hospital. Additional instructions for the different specialty services can be found in the client information section. If your pet has diabetes, please call us to get instructions on feeding and administration of insulin prior to the appointment.