Hospitalization FAQ

general

What happens if my pet has to be admitted to the hospital?

You will be presented with an estimate, which includes a consent form allowing us to treat your pet. We require you to leave a deposit of 50% of the estimated cost at the time your pet is admitted into the hospital. If your pet is admitted to the hospital, we will call you with an update each day.

Who takes care of my pet overnight and on the weekends?

Boundary Bay Veterinary Specialty Hospital (BBVSH) staff occupies the hospital facility Monday to Friday between 9 am and 5 pm. Weekdays between the hours of 5 pm and 9 am and on weekends and holidays the facility is occupied by staff of The Animal Emergency Clinic of the Fraser Valley (AECFV).

The care of BBVSH patients is transferred to staff and doctors of AECFV for overnight and weekend care. This arrangement provides 24-hour care for your pet 7 days a week. The staff and doctors of BBVSH and AECFV participate in transfer rounds in the morning and evening and are in communication by telephone and email at all hours as needed to provide consistent care for your pet. You are welcome to call for an update or visit your pet during AECFV hours while the pet is under their care.

What is the visitation policy?

You are welcome to visit your pet in the hospital. To improve your comfort and reduce disruption to hospital functioning, stable patients will be brought to a consultation room for visits. Critically ill patients occasionally may not be able to be moved to a visit room, in which case, short visits in the ICU may be arranged at the discretion of the attending doctor.

We understand your desire to spend time with your sick pet. Please help us to accommodate your visit and that of other clients, as well as the care of other hospitalized and emergency patients. To determine a good time for a visit based on your pet’s treatments and visit room availability, we request that you prearrange your visit by telephone before your arrival.

What happens when it is time for my pet to be discharged from the hospital?

Written discharge instructions usually will be provided at the time of your pet’s pick-up. We recommend that you make arrangements with your doctor or specialty service liaison to arrange the best time for pick-up based on your schedule, the doctor’s availability, and your pet’s treatments.

You may arrange to pick up your pet before or after specialty hours, but we cannot assure you of having contact with your pet’s specialist. We ask that you notify us if you are unable to arrive at your arranged discharge time so that we can assure your pet will be ready. Payment of your balance is due at the time of your pet’s hospital discharge.