The team members of Boundary Bay Veterinary Specialty Hospital are committed to offering personalized and comprehensive specialized veterinary care to you and your valued clients. We understand that these clients have entrusted the care of their pets to you, in some cases for generations, and we very much respect and appreciate the trust in us that a RDVM Referral conveys.
Having practiced as a primary care veterinarian before returning to specialty training, founding partner Geoffrey Hutchinson is a specialist who understands from personal experience that this trust can only be earned.
We are constantly striving to earn and maintain your referrals by doing our best to provide exceptional service to your clients, your patients, and you. To us, this means keeping abreast of and providing the latest in evidence-based medicine, updating and maintaining the best possible facility and equipment, and only adding team members – from kennel staff to specialists – who share our vision.
We practice by the adage that “Good medicine is good business.” We understand that our relationship with you works well only through timely, respectful, and thorough communication. This includes, but is not limited to, your referred clients and patients.
If you have questions about a case, an offered service, or a new protocol or treatment, please call us or send an email. We appreciate any feedback on what we have done well, on what we could improve, or on services you would hope to see us provide in the future.
We maintain an open-door policy and encourage referring practitioners to bring or mail questions and radiographs of cases from their practice. This is intended to improve the understanding of unusual diseases and to extend a level of specialty care into local practices. This ultimately facilitates the comfort of clients entering the referral setting and serves to pave the lines of communication between the primary-care and specialty veterinarian.
Because we do not always expect the case to be presented with a definitive diagnosis, we welcome and understand that the case referral may be for specialized diagnostics as well as treatment. Please send any pertinent tests with the client to avoid redundancy.
Your clients should expect a full evaluation at the initial exam with an explanation of diagnostic procedures, treatment plans, and expected treatment outcomes. We emphasize client understanding of the disease process so that treatment recommendations and expectations are understood.
Finally, we do not perform treatments that would normally fall under the purview of the primary care veterinarian, such as elective sterilizations, dental prophylaxis, vaccines, or parasite control. We do not stock a significant quantity of prescription diets; if a diet is recommended, we recommend clients follow up with their primary care veterinarian for refills or alternative choices as preferred.