Learn about appointments

General information for any visit:

How do I make an appointment?

  • Emergencies: No appointment is required. Boundary Bay Veterinary Specialty Hospital accepts emergencies 24/7. If your pet is experiencing a life-threatening emergency, please bring him/her directly to the hospital. If you have time and it is safe for you to do so, please call the hospital at 604-514-8383 to let us know you are on the way.
  • Specialty Appointments: Boundary Bay Veterinary Specialty Hospital strongly encourages animal owners to obtain a referral from their primary care veterinarian whenever possible. This ensures the proper transfer of medical information, is beneficial to the animal and the specialty veterinarian, and will help your companion receive appropriate care.
  • A Boundary Bay Veterinary Specialty Hospital client services representative can be reached at 604-514-8383.

What are the hours?

  • Boundary Bay Veterinary Specialty Hospital is open 7 days per week, 365 days per year.
  • Emergencies: No appointment is required. Boundary Bay Veterinary Specialty Hospital accepts emergencies 24/7. If your pet is experiencing a life-threatening emergency, please bring him/her directly to the hospital. If you have time and it is safe for you to do so, please call the hospital at 604-514-8383 to let us know you are on the way.
  • Board-certified Veterinary Specialists are available for appointments during regular business hours. The surgery department offers appointments with a board-certified surgeon 7 days per week.
  • Board-certified Veterinary Specialists are also on-call after hours if required (call-in fee applies).

What are the fees?

  • Emergency exam: The emergency consultation/exam fee is $150.00. After the initial exam, the emergency veterinarian will give you a written estimate of costs for any recommended diagnostics, procedures and treatments. If you elect to proceed with the recommendations, a 75% deposit will be required. You may elect to decline some or all of the procedures.
  • Specialty appointments: The fees vary depending on the specialty service with which your pet has an appointment, the diagnostic tests which need to be performed, and the treatments that are recommended. After the initial exam, the specialist will give you a written estimate of costs for any recommended diagnostics, procedures and treatments. If you elect to proceed with the recommendations, a 75% deposit will be required. You may elect to decline some or all of the procedures.

What forms of payment are accepted?

  • We accept cash, debit cards, VISA, Mastercard, American Express.
  • Financing through ScratchPay or Petcard is accepted; applications are available at BBVSH.
  • We do not accept personal checks.
  • Payment is expected at the time of service.

How long should I expect to wait?

  • Although we will do everything in our power to be on time and reduce waiting times, we do appreciate your patience if there is a wait.
  • Emergency and non-scheduled patients are triaged and treated in order of medical priority.

Where can I park?

  • Please only park in spots labeled “Visitor” or “Customer” parking (numbered spots are reserved and you may be ticketed or towed).
  • Remember your licence plate number and please report it to our receptionist who will assist you in logging it.

What should I bring to the consultation?

  • Please bring (or make sure your family veterinarian has faxed or emailed) a copy of your pet’s current medical record including any/all diagnostic test results, radiographs (x-rays), current medications, and your pet.

What should I expect at my appointment?

  • New clients should arrive 10-15 minutes early for Specialty appointments to check in.
  • After check-in, a veterinary assistant or technician will obtain a brief medical history and take your pet’s vital signs.
  • The veterinarian will then examine your pet, discuss diagnostic and therapeutic options with you, and provide a written cost estimate. The length of the consultation varies depending on your pet’s needs, but initial consults may take an hour or more and rechecks may take half an hour or more.
  • Additional information regarding what to expect at your appointment can be found in the Specialty Appointments on the FAQ page.

Are there any special instructions for appointments?

  • Specialty Appointments: Please read the FAQs applicable to the specialty department you are seeing (for example, if you coming for an oncology appointment, please read the “Oncology Appointments” on the FAQ page.

 

 

WE’RE OPEN DURING COVID-19

We are limiting access to our building as explained on our COVID-19 page. If you plan on visiting our hospital in Langley for emergencies or scheduled appointments, please read service details on our COVID-19 page.

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