COVID-19

We are open to serve you and your pets

We are OPEN (including for emergencies) and clients are allowed in the building (with conditions)

COVID-19 POLICY

Current Status: Clients are allowed in building with conditions 

  • Initials appointments & emergencies: We’ll strive to see all initial appointments and critical patients in our exam rooms. If exam rooms are full, we may need to have the consult outside or over the phone; exactly as was the case during COVID. 
  • Rechecks: If you are coming to BBVSH for a recheck appointment, we will continue to see you curbside to keep our exam rooms free for initial consults (which tend to be a more in-depth conversation) and emergency exams. 

Conditions 

  • MASKS continue to be MANDATORY for staff and clients who wish to enter the building. 
  • If you wish to not wear a mask, our staff and doctors will speak to you via phone or possibly in person outside of the hospital depending on the doctor/staff member’s preference. 

VISITING US?

  • EMERGENCY patients: 
    • If possible, please call us at 604-514-8383 to let us know you are on the way so we can be prepared to meet you upon your arrival at the hospital. 
    • The ER main entrance is directly across the street from the Langley Costco and the BBVSH hospital entrance faces the Costco Gas Bar. 
    • When you arrive, please come into our reception (if masked) or call (604) 514-8383 (if unmasked). 
    • Before or after your arrival, we’ll ask you to complete this registration form and medical history form. 
  • Patients with SCHEDULED APPOINTMENTS: 
    • When you arrive, please come into our reception (if masked and asymptomatic) or call (604) 514-8383 (if unmasked). 
    • Before or after your arrival, we’ll ask you to complete this registration form and a medical history form. 
    • If you do not have a phone, please come to the front door and ring the green bell located to the right of the door. 

HOW WE’RE COMBATING COVID-19 

Boundary Bay is committed to doing everything possible to combat the corona virus outbreak. We are following the recommendations of the BC Health Ministry including: 

  • Enforcing self-isolation and quarantine protocols for staff members who are showing signs of illness, who have traveled outside of Canada, and/or who have known exposure to COVID-19; 
  • Assigning certain staff members to dedicated disinfection duty; 
  • Increasing the frequency of our disinfection protocols; 
  • And introducing special protocols to protect you and our staff. 

COVID-19 AND YOUR PET 

Ask Us a Question

We’ll do everything in our power to help you make an informed decision!