COVID-19
We are open to serve you and your pets
COVID-19 POLICY
Current Status: In general, clients are allowed in the building.
- Initials appointments & emergencies: We’ll strive to see all initial appointments and critical patients in our exam rooms. If exam rooms are full, we may need to have the consult outside or over the phone; exactly as was the case during COVID.
- Rechecks: If you are coming to BBVSH for a recheck appointment, we will continue to see you curbside to keep our exam rooms free for initial consults (which tend to be a more in-depth conversation) and emergency exams.
- We are mask friendly – masks are not required but are welcome. If you are ill or exhibiting symptoms of COVID, we respectfully ask you to reschedule your appointment.
VISITING US?
- EMERGENCY patients:
- If possible, please call us at 604-514-8383 to let us know you are on the way so we can be prepared to meet you upon your arrival at the hospital.
- When you arrive, please come into our reception or call (604) 514-8383.
- Before or after your arrival, we’ll ask you to complete this registration form and medical history form.
- Patients with SCHEDULED APPOINTMENTS:
- When you arrive, please come into our reception or call (604) 514-8383.
- Before or after your arrival, we’ll ask you to complete this registration form and a medical history form.
HOW WE’RE COMBATING COVID-19
BBVSH is committed to doing everything possible to combat the corona virus outbreak. We are following the recommendations of the BC Health Ministry including:
- Enforcing self-isolation and quarantine protocols for staff members who are showing signs of illness and/or who have known exposure to COVID-19.
- Assigning certain staff members to dedicated disinfection duty.
- Increasing the frequency of our disinfection protocols.
COVID-19 AND YOUR PET
- Check out our blog post “Can my dog or cat get COVID-19?“ with answers to questions about COVID-19 and your pet.
- Here are some useful handouts for pet owners from the AVMA:
