RDVM Support

Michelle’s Commitment To Vets

My commitment to veterinarians and their staff is to listen to their questions and concerns, and provide them with the information they need to feel comfortable trusting BBVSH with their valued clients.
– Michelle Floris
"I am proud to represent a company that is committed to a spirit of partnership with our referring vet community and always places the interests of the patient above all else." - Michelle
Check out the “Meet our Vet Outreach Rep” Flyer


We built our specialty, emergency and critical care hospital in Langley to be a resource for veterinarians like you. We see ourselves as working together with primary veterinarians with a common goal of taking care of clients and patients.

Effective teamwork depends on open, respectful, two-way communication between teammates. The Veterinary Outreach Representative role exists to create smooth communication between our hospital and yours. A link to share information and a lever you can pull on to smooth out any wrinkles impacting your practice, your clients or your patients.


  • Solve problems: Resolve any concerns, complaints or issues regarding a case you have referred to us.
  • Communicate: Create clarity if something is unclear (for example, pricing information, current appointment availability, how to share records, how our referral process works, etc.) and keep you up-to-date on BBVSH’s services.
  • Listen & Advocate: Really listen to your feedback and advocate on your behalf within BBVSH in the most constructive way possible.


Michelle is coming up to her ten year milestone at BBVSH, working as a VA in surgery, radiology, oncology & emergency; helping with the company’s marketing & social media efforts; and, most recently, being promoted to the Veterinary Outreach Representative position. She also is BBVSH’s client aftercare coordinator, ensuring patient memorial items are in order and taking great care to respect clients’ wishes after their pets pass away; a job she delivers diligently and with compassion. What she loves most about her job – besides being able to bring her dogs to work - is feeling like a valued member of a team and being given opportunities to grow. On representing BBVSH to our community of RDVMs, Michelle said: “I am proud to represent a company that takes a vested interest in giving pets the best quality of care while maintaining a strong integrity”.

Michelle has two dogs: Layla (a Staffordshire Bull Terrier) and Phoenix (a Dogo Argentino). A tabby cat named Kitty. Two little boys named Logan & Charlie. With what little spare time she has left is spent in the outdoors collecting gems and crystals and creating jewelry.

Download our service flyers (zip file)

ER Service

Critical Care


Diagnostic Imaging

Internal Medicine

Download our specialists’ flyers (zip file)

Megan Harmon


Tiffany Jagodich


Kim Hooi


Adam Drury


PJ Hamel


Mark Harmon



Fill in this form to request materials to help your clients.

Directions Postcards

Request printed postcards with clear directions so that your clients can find us for specialty appointments or emergencies.

Fridge Magnets

Request fridge magnets to give to your clients so they have key contact info should their pet ever experience a life-threatening emergency.


Here are some suggestions to help guide your clients (particularly during a life-threatening emergency):

  • After-hours messages: Add BBVSH’s contact details to your after-hours voicemail, etc.
  • Website link: Add a similar message and a link on your website to our website (bbvsh.com).
  • Directions Postcards*: Provide clients with a printed postcard with clear directions and a map to BBVSH’s hospital.
  • Fridge Magnets*: Provide clients with a fridge magnet so that they have BBVSH’s contact details at their fingertips should their pet ever experience a life-threatening emergency.
  • Window Cling*: Place a BBVSH window cling on your practice’s door or window
  • * Request these printed materials through this form

Request an Info Package

Veterinarians and veterinary staff in BC are invited to request an information package about our departments, services and/or specific treatments.

Request a Visit or Conversation

Our outreach rep can visit your practice within the Vancouver Lower Mainland or you can visit our hospital in Langley. You can also schedule a call with our outreach rep or arrange a conversation between your practice’s owner and one of BBVSH’s owners.

Get the Heron Hot Sheet

Useful, summarized updates about BBVSH for our community of referring veterinarians delivered every now and then to your inbox:

CE Events

Check out upcoming CE events or past recorded events.

Past Issues of the Heron Hot Sheet

  • Useful updates for our community of referring veterinarians | February 2022   Meet Dr. Claire Johnston!  DVM, Practice Limited to Internal Medicine MY COMMITMENT TO YOU our valued DVM community “To our referring partner veterinarians, my commitments to you all are; to be a resource,......

  • Useful updates for our community of referring veterinarians | October  2021 Meet Dr. Adam Drury MY COMMITMENT TO YOU “To our referring partner veterinarians, my commitment is to provide open, collaborative support and communication so we can work together to help your patients and clients.”......

  • Useful updates for our community of referring veterinarians | July 2021 As you may know, a C-arm digital fluoroscopy provides surgeons real-time video of an operation, allowing for minimally-invasive procedures. But did you know exactly what they can do? Here’s a behind-the-scenes list of how we have been......

Ask Us a Question

We’ll do everything in our power to help you make an informed decision!