Support for Referring Veterinarians

We're here to listen

We built our specialty, emergency and critical care hospital to be a resource for veterinarians like you.

We work together with our primary veterinarians to take care of clients and patients. Effective teamwork depends on open, respectful, two-way communication. Our team works to create smooth communication between our hospital and yours, sharing information and resources to help you and your clients and patients have the best experience possible.

How we help you:

  • Solve problems: Resolve any concerns, complaints or issues regarding a case you have referred to us.
  • Communicate: Create clarity about any of our services or processes (e.g., pricing information, current appointment availability, how to share records, how our referral process works, etc.) and keep you up-to-date on BBVSH’s services.
  • Listen & Advocate: Hear your feedback and advocate on your behalf within BBVSH.
Continuing Education (CE) Events

Check out past recorded events

Continuing Education (CE) Events

Check out upcoming CE events or past recorded events.

Request Information

Veterinarians and veterinary staff in BC are invited to request an information package about our departments, services and/or specific treatments.

Request a Visit or Conversation

Our outreach rep can visit your practice or you can visit our hospital. You can also schedule a call with our outreach rep or arrange a conversation between your practice’s owner and one of BBVSH’s owners.

Get the Heron Hot Sheet

Useful, summarized updates about BBVSH for our community of referring veterinarians delivered every now and then to your inbox:

help when you need it

Printed materials you can provide to your clients about our services.

Directions Postcards

Printed postcards with clear directions so that your clients can find us for specialty appointments or emergencies.

Double-sided directions postcard for Boundary Bay Veterinary Specialty Hospital. The front features a photo of a cat cuddling a dog with the tagline “Moments matter… seconds count,” plus referral and emergency service details. The back includes a map, QR code, contact details, and icons for 24/7 specialty, emergency, and critical care services.

Fridge Magnets

Handy fridge magnets to give your clients so they have key contact info should their pet ever experience a life-threatening emergency.

Boundary Bay Veterinary Specialty Hospital fridge magnet featuring a photo of a dog and cat under a blanket. Text highlights 24/7 specialty, emergency, and critical care services, with instructions for emergencies, contact details, QR code for directions, and hospital accreditation.

Blood Donor Cards

Blood donor screening cards to give to your clients so they can consider applying for their pet to be a furry superhero.

Window Clings

Window clings to place in your clinic window for after-hours directions to our 24/7/365 emergency department.

Window cling design featuring a dog and cat under a blanket with text promoting 24/7 vet specialty, emergency, and critical care services in Surrey, BC. Highlights “PET EMERGENCY?” in bold red, provides contact details, QR code for directions, and notes certified Level 1 VECCS & Provisional Trauma Centre accreditation.
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