Careers @ BBVSH

Making moments that matter

About Us

Boundary Bay Veterinary Specialty Hospital is a veterinary specialty, emergency and critical care facility in located in Langley; just on the outskirts of world-class Vancouver, BC. We are a VECCS Certified Level 1 facility (only the 2nd in all of Canada) and a VetCOT Provisional Trauma Center. Watch this introduction video to get a better idea of what we do – and why we do it.

Making
moments that matter

We are a cohesive team of veterinary professionals who strongly believe in collaboration, communication, respect and lifelong learning (we are sincere when we say “grow with us”!). BBVSH has board-certified specialists in surgery, oncologyneurology, critical care, 24-hour emergency, internal medicine, radiology, physical rehabilitation and cardiology. Check out this hospital tour of our 10,000 square foot facility and then considering walking into the storm with us.

Meet the Owners

"We're not just looking for somebody to fill a position. We're looking for an individual who shares our values, who is honest, who is ethical and who is striving to be the best they can be personally and who is very motivated to be a part of a team."​

Dr. Geoffrey Hutchinson, DVM, MS, DACVS
Co-owner, Surgeon

"We are very lucky to be an independent, family-owned practice. We're nimble in terms of being of able to change things as needed and respond to people's concerns."

Dr. Sarah Charney, DVM, DACVIM (O), DACVR (RO)
Co-owner, Oncologist

Careers @ BBVSH

If helping a pet owner enjoy more memories with their beloved pet matters to YOU, then consider walking into the storm with us!

In their own words
About the role
Our company culture prioritizes and values veterinary technicians and their essential role in the clinical team.
BBVSH is a great place to utilize and grow your skills in a challenging, rewarding, fun and respectful environment. We offer in house CE, fully paid conference registration and travel fees to top quality specialty and emergency conferences in North America, journal club, advanced skills labs, and a support team to help you further your education or to help you achieve a Veterinary Technician Specialty.
More information on the specific position you are applying for will be made available on application, and we are an Equal Opportunities Employer.
Additional benefits we offer:
  • Paid association dues
  • Extended medical and dental plans
  • Uniform allowance
  • Generous staff discounts on services and products
  • Group RRSP plan
  • Bring your pet to work
  • A social committee to plan events and parties throughout the year
Our Veterinary Technicians have access to up-to-date patient care technologies such as:
  • Electronic ICU flowsheets with anesthesia monitoring record integration
  • Snyder oxygen cage
  • High flow nasal oxygen
  • Mechanical ventilators
  • Anesthesia ventilators
  • Multiparameter monitors (including invasive BP )
  • In house lab machines
  • Ultrasound machines
  • Multiple digital x-ray machines
  • In house laboratory machines to perform PCV/TP, CBC, chemistries, blood gas, electrolytes, coagulation panels, snap tests and teaching microscope
Duties of the Registered Veterinary Technician include but are not limited to:
  • Prepare and administer medications under direction of a veterinarian
  • Assist the veterinarian before, during and after surgery
  • Anesthetic monitoring for all ASA classifications (Class 1-5, Class E)
  • Performing diagnostic tests and radiographs
  • Placing IV and arterial catheters, blood collection, blood transfusions
  • Handle, restrain and care for animals undergoing treatment and surgery
  • Provide nursing care and rehabilitation therapy for animals
  • Provide wound and bandage care
  • Counsel clients on animal health care
  • Hospital and equipment maintenance
  • Medical record keeping
  • History taking, client communication, patient updates
Requirements:
  • Be a graduate from a Veterinary Technician program (College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years) and completed the VTNE
  • Must be able to be registered through the BCVTA – Priority will be given to VTS applicants
  • Prior experience working within a Specialist Referral Hospital is an asset- however, full internal training will also be provided.
  • An attention to detail as well as ability to multi-task
  • Excellent written and communication skills, ability to comfortably communicate with staff & clients
  • Team player, organized, takes initiative, flexible, accurate
Compensation
For current wages and other job postings, please visit our Facebook Jobs page or contact humanresources@bbvsh.com.
How to Apply
In their own words
About the role
Our company culture prioritizes and values veterinary assistants and their essential role in the clinical team. BBVSH is a great place to utilize and grow your skills in a challenging, rewarding, fun and respectful environment.
What BBVSH offers:
  • Medical and Dental plans
  • RRSP plans
  • Uniform allowance
  • Substantial staff pet discounts, and bring your pet to work
  • Mentorship and support from our hospital teams
  • Professional development through our in house continuing education events
  • Possibility for sponsorship to a veterinary technician online training program
VA Responsibilities include but are not limited to:
  • Assist the veterinary team with various tasks and treatments
  • Restraining of patients
  • Nursing care of hospitalized patients (cleaning, walking, feeding and some medication)
  • General housekeeping duties
  • Set up and take down of procedures or treatments
  • Running blood work and other various lab requests
  • History taking, client communication, patient updates
  • Opportunity to advance to specialty VA positions
The ideal candidate would:
  • Graduate from a Veterinary Assistant, Office assistant or Veterinary Technician Assistant program or have gained experience working in a veterinary clinic or hospital
  • Have a willingness to learn more regarding veterinary care and services
  • Create a warm, positive, low stress environment for our patients and clients
  • Have a compassionate and nurturing attitude
  • Ability to remain calm in stressful situations
  • Ability to adapt to changing situations
  • Efficient in carrying out assignments independently
  • Take initiative to complete tasks
  • Work well under pressure
Compensation
For current wages and other job postings, please visit our Facebook Jobs page or contact humanresources@bbvsh.com.
How to Apply
About the role
Boundary Bay Veterinary Specialty Hospital (BBVSH) is looking for an enthusiastic and experienced Client Service Representatives (CSR).
The successful candidate will:
  • Be working alongside the rest of the CSR team to ensure our clients are getting a superior service by managing daily appointments and communication
  • Be able to deliver a high level of client service to our pet owners
  • Be able to work Monday-Thursday 9:00- 19:00 and occasional holidays/evenings to meet the hospital needs
Key Responsibilities and Attributes:
  • Delivering and facilitating access to the highest level of client care Provide customer service such as, answer questions, process incoming patients, and handle payments
  • Obtaining all records from referring veterinarians
  • Ability to relay information to owners
  • Answer phone calls, which may involve answering questions, screening and scheduling appointments.
  • Handle incoming and outgoing mail and email
  • Update and file patient charts
  • Enter data into a computerized veterinary program
  • Process credit card payments
  • Retrieve and prepare prescriptions
  • Schedule patient discharge
  • Have excellent time Management skill and ability to multitask Interpersonal and problem solving skills
  • Ability to take initiative and use critical thinking skills
  • Exceptional interpersonal skills in working with your colleagues, clients and community
  • Create/support best practices in client engagements, internal communication, and client care procedures
  • Displays sound judgement in proactively addressing issues for the best possible client and patient experience
  • Have excellent listening, written, and verbal communication and customer service skills
  • Possess the ability to retain a positive work environment
  • Have an excellent work ethic, be versatile, attentive to details and able to handle a lot of data that must be completed at a good pace
  • Promptly send out notifications and updates to referring veterinarians
  • Be supportive and empathetic to clients going through hard situations
  • Create a warm, sympathetic experience and atmosphere for clients before, during and after euthanasia
Qualifications:
  • Minimum 2 years’ experience in a customer service capacity
  • Fluent in English Experience in a veterinary/medical setting
  • When you join the BBVSH team, you are offered: Extended medical and dental RRSP payroll deductions Generous staff pet discounts Uniform allowance
Compensation
For current wages and other job postings, please visit our Facebook Jobs page or contact humanresources@bbvsh.com.
How to Apply
In their own words
Hear what our ER doctors have to say about working at BBVSH.
About the role
Emergency veterinarians receive primary cases and oversee primary patient care through our full-service ER department.
Duties include but are not limited to:
  • Daytime/evening/overnight emergency receiving shifts
  • Oversight of after-hours hospital operations and staff, and direct participation in the management of specialty cases
  • Facilitate communication with clients and referring veterinarians
  • ER doctors are the frontline for evaluating, admitting, and coordinating transfer to specialty services and are encouraged to advance their skill sets by learning specialty procedures and therapeutic techniques!
  • Work very closely with the BBVSH criticalists in a team-oriented approach to managing the most critical emergency and hospitalized patients
  • Be prepared for your skills and knowledge as an emergency doctor to grow
  • Continuing education is provided regularly in-house by the specialists and all staff are CPR certified.
  • Flexible scheduling and full benefits are available. Part time, full time, and locum positions are available.
Compensation
For current wages and other job postings, please visit our Facebook Jobs page or contact humanresources@bbvsh.com.
How to Apply
Serious candidates are also encouraged to fill in this preliminary questionnaire so we can get to know you a bit better.
In their own words
About the Role
Boundary Bay Veterinary Specialty Hospital is always on the look out for good-fit specialists to join our team. We are looking for dedicated individuals with a strong commitment to superb patient care. If you are looking for a team-oriented approach in a beautiful location with easy access to the great outdoors and a big city life, this is a fantastic opportunity.
Boundary Bay Veterinary Specialty Hospital is a well-established, non-corporate, specialty referral practice with a growing team of specialists and hospitalists. We are currently in a 10,000 sq ft facility with 24/7 care for our patients.
Our primary multi-specialty (surgery, internal medicine, oncology, neurology, critical care, cadiology and canine rehabilitation) hospital is located in Metro Vancouver, B.C. with an additional modern facility in beautiful Bellingham, WA (30 miles south). This provides a unique opportunity to live either in the United States or Canada.
We offer a full complement of advanced diagnostic and theraputic equipment including: Ligasure, arthroscopy, laparoscopy, Ultrasonography, flexible ad rigis endoscopy, on-site 64 slice CT and 1.5T MRI. In addition to a complete in-house lab, a full reference diagnostic lab with clinical and anatomical pathology and microbiology is in the same complex.
We are dedicated to providing excellent care, service and communication to our patients, clients and referring vet community. The hospital culture promotes an enjoyable, down-to-earth and respectful environmentfor all. Our support team is highly trained and passionate about continuing to learn. In addition to a competitive base salary plus production-based bonus, BBVSH offers flexible scheduling, continuing edication and a generous benefits package.
Let’s start with a conversation
If you’re interested in discussing career opportunities, please Contact Dr. Sarah Charney or Dr. Geoffrey Hutchinson. If you’re unable to reach them, please contact humanresources@bbvsh.com or call the hospital directly at 604-514-8383.

Veterinary Associations

In their Own Words:
Vet Techs

"Experienced technicians can specialize [at BBVSH], they could work in many different departments and there's many different shifts to suit different lifestyles. New grads: It's a really good way to see what's possible for you and to figure out what you're good at."

Barb
Registered Veterinary Technologist

"The biggest thing I enjoy about BBVSH is the fostering of learning."

Alex
Surgery Service Manager

"It's a great place to grow for VAs or techs coming out of school. You can start in the ICU where you can learn the basics and then you can move on to different specialties or get the excitement of the ER where you see so many interesting cases."

Tara
Registered Veterinary Technologist

In their Own Words:
Veterinary Assistants

"I think it's a fantastic environment for VAs and techs mostly because we learn something new absolutely every single day"

Jen
Veterinary Assistant

"Boundary Bay has provided me with a lot of opportunities to expand my knowledge that I would not have learned in general practice; learning about CT scans, MRIs, different types of chemotherapy. I've also dabbled in the emergency critical care side of things has been very eye opening with respect to all the things we can do for pets."

Sandy
Veterinary Assistant

"I've done everything from neurology to physiotherapy to intensive care to critical care to surgery to liaison work all within two years. If you want to put in the time and the work, the limits are endless for what you can learn here."

Jessica
Veterinary Assistant

"I just love the people. I love my career. They say 'If you love your job, you're not working a day in your life'."

Lauren
Veterinary Assistant

In their Own Words:
ER Team

"To the emergency veterinarians out there looking for a place to land, I can't recommend a spot more than here."

Dr. Tiffany Jagodich, DVM, DVSc, DACVECC
Criticalist

"It's a private practice and family owned. I really like the fact that [BBVSH] is not corporately owned."

Dr. Alex Neumann, DVM
Emergency Veterinarian

"I think a big benefit of practicing ER here is the overwhelming amount of support you have. You have the advantage of always having a Criticalist on staff who will take the critical cases or help you work through them or help with the diagnostic or treatment plan."

Dr. Meghan Harmon, DVM, DACVECC
Criticalist

"I think just being in a specialty hospital with so many departments as well as interacting with so many specialists has definitely helped me improve myself and serve my clients and patients better."

Dr. Sheila Hoe, DVM
Emergency Veterinarian

"In the growth process here as an ER doctor, one of the things that has been the most pivotal for me has been directly working with our Criticalists."

Dr. Emily Vogt
Emergency Veterinarian

"The work-life balance is really great. As an emergency veterinarian I think, from a non-work standpoint, the management team really strives to make our work schedule something that enables us to have the life we want outside of work but also when we're at work, we're practicing the best medicine we can."

Dr. Alex Neumann, DVM
Emergency Veterinarian

"Working for Geoff and Sarah has been one of the best experiences in my working career. It makes a huge difference to work in an independently-owned veterinary practice where it is so obvious how much our hospital owners care about this place and every single person that works in it."

Dr. Emily Vogt
Emergency Veterinarian

"For other veterinarians that are interested in career opportunities, I would highly recommend Boundary Bay. It provides a really good balance where we get to see very interesting cases, we get to use our skills, we get to learn and we get to do it in a very positive and fun environment."

Dr. Jillian Thatcher, DVM
Emergency Veterinarian

"The quality of life in British Columbia is bar none. I moved here because I wanted to get better at surfing, get better at sailing, get better at skiing and we can do all those things in one spot here. Not to mention having Vancouver nearby with all the cultural experiences. It's a pretty magical place."

Dr. Emily Vogt
Emergency Veterinarian

In their Own Words:
Veterinary Specialists

"Ethically, [owners Geoff & Sarah] have the highest standards. Medically, they encourage you to do the absolute best medicine that's possible for that patient."

Dr. Tiffany Jagodich, DVM, DVSc, DACVECC
Criticalist

"One of the most valuable things about working here is just that ability to work down the hall and look my bosses in the eye and say 'hey, here's an issue and let's work on a solution together.' It's something I couldn't get in corporate medicine."

Dr. Chamisa Herrera, DVM, DACVIM
Oncologist

"I think Boundary Bay is uniquely set up to be able to provide really outstanding career opportunities. For me, it was really important for me to have the autonomy for my own service to be able to run things like I want to but also to have receptive management that I can talk to about things. I can literally call them on the phone or text them and I get the answer right away whereas that has not been my experience with more corporately owned medicine."

Dr. Mark Harmon, DVM, DACVIM
Cardiologist

Questions about
a career at BBVSH?

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