1

WE’LL HELP YOU MAKE AN INFORMED DECISION

From simply helping you understand what’s going on with your pet to a full explanation of all your possible options, our goal is to reduce the anxiety of “not knowing” and to provide you with information from a specialist explained in plain language.  A journey towards making an informed decision can start with something as simple as coming in for an assessment.

2

THE WELL-BEING OF YOUR PET IS OUR #1 PRIORITY. ALWAYS.

When giving advice on treatment options, our number one concern is the well-being of your pet. We’ll tell you if our services are not needed or we’ll advise you on ways to minimize the financial impact. We promise to give you the same advice that we’d give to a close friend or family member.

3

WE’LL GET YOUR PET IN ASAP

From getting a voice on the phone when you call us to a speedy admission into our care, we are committed to delivering immediate, responsive care at the moment when it counts most: when your pet needs help right away.

4

REST ASSURED

When the health of your beloved pet is on the line, rest assured that at Boundary Bay, you’re getting the experience of specialists who day-in and day-out deal with the most challenging, critical cases. Board-certified Specialists (meaning the doctors have received years of extra training, and certification by a specialty board), with access to specialized diagnostic equipment and an ICU, will customize a treatment plan for your pet; a treatment plan that isn’t interrupted when a different doctor comes on shift.

5

PETS WILL BE DOTED ON

Around the clock and every day of the year, Boundary Bay is staffed by veterinary technicians (like nurses for animals) and an on-premises Veterinarian with the capability of calling in Specialists for emergencies. In addition to the specialized medical care that you’d expect in a specialty animal hospital,  know that your pet will be doted on with love and affection by our staff. That means they’ll get fed, they’ll go for walks, they’ll get a comfy bed, they’ll get their medications and they’ll get constant hugs and cuddles.

6

WE’LL KEEP YOU IN THE LOOP

We are committed to staying in communication with you about the status of your pet. We’ll provide you with timely updates and you can call us anytime if it would help put your mind at ease. And, with the exception of immediately after surgery, you can always come and visit your four legged companion after their treatment or while in our care.

7

WE’LL TREAT YOUR PET AS IF THEY WERE OUR OWN

Underneath the white coats and surgery scrubs, we are all animal lovers and animal owners (plus we have a few hobby farmers). The reason we got into veterinary medicine is because we love animals. Our promise to you: we’ll approach each case, suggest advice, make decisions and handle your pet as if it were our own. Come in for your initial assessment and give us an opportunity to prove it to you.

WE’RE OPEN DURING COVID-19

We are limiting access to our building as explained on our COVID-19 page. If you plan on visiting our hospital in Langley for emergencies or scheduled appointments, please read service details on our COVID-19 page.

Ask Us a Question

We’ll do everything in our power to help you make an informed decision!