Frequently Asked Questions
General Questions
With the addition of board-specialists and emergency room doctors, equipment and services, we needed more room at our Langley hospital. We’re moving to give our hard-working staff more elbow room to deliver the standard of care we aim to deliver.
The new space (located at 10436 173rd St., Surrey, BC, V4N 5H3) is going to be about 3 times larger than our current space and will be a custom-built specialty hospital that will better support our clients and their pets.
The projected timeframe to be in the new building is in early 2023. We will likely move our services over in stages. Stay tuned for updates via this status page or through our social channels (Facebook, Instagram , LinkedIn. For our referring veterinarian partners, you can expect personalized emails/phone calls from our VOR representative, Michelle Floris.
The new hospital will be at 10436 173rd Street in Surrey, BC, just off the SFPR (#17) and just minutes from the #1 highway, the Port Mann bridge and the Golden Ears bridge. It’s just a 20 minute drive from our current location.
Geographically, our new location puts us right in the heart of Metro Vancouver (We’re just a 12 minute drive from the Coquitlam IKEA along the #1 highway).
Here’s some other drive times to the new location (researched on a Wednesday at 2pm):
- From Coquitlam: 15 minutes
- From Downtown Surrey: 16 minutes
- From Maple Ridge: 19 minutes
- From Richmond: 28 minutes
- From North Shore: 30 minutes
- From Ladner: 34 minutes
- From Downtown Vancouver: 38 minutes
- From Abbotsford: 41 minutes
- From Shaughnessy: 43 minutes
Our phone number, fax number, email addresses, website and referral forms will remain the same! Our mailing address will, of course, change to:
10436 173rd St., Surrey, BC, V4N 5H3
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Yes, in fact we plan to make some big improvements to our certified VECCS Level 1 ER department, such as a dedicated triage area, more kennels, more space & improved signage.
For Referring DVMs
Our referral process will not be changing. Our online and fax referral process will remain the same.
We will be sending updates via our regular Heron Hotsheets (BBVSH’s e-newsletter to RDVMs). Michelle Floris will be calling each clinic individually. Please email mfloris@bbvsh.com or use the live chat on our referrals page of our website.
Michelle Floris will be contacting individual clinics and arranging shipments of all new promotional materials.
We recommend that you tell your clients when the move date is set (we’ll let RDVMs know when the move-in date is set via our Hot Sheet email). We will be informing our past clients via email. Please refer them to our move status page at bbvsh.com/move-status or follow our socials for the latest and greatest.
We would also appreciate it if you help us spread the word to any RDVM or other veterinary professionals that you communicate with.
Yes, the owners of BBVSH are still Dr. Geoffrey Hutchinson and Dr. Sarah Charney whose vision it is to build a new veterinary specialty, critical care & emergency hospital to enhance their moments matter mission. Management and staff will also be the same.
